Returns & Exchanges
The first thing to know about returns and exchanges is that we genuinely want you to be happy with your stuff. So if you aren't loving it, let us know and we'll do our best to make it right.
Most items are prepared and ready to go from our fulfillment partners within 7 business days. After that, your shipping timeframe varies depending on the method of shipment you chose. Our items are printed when you order them, so it can take some time receive your items. We believe it's worth the wait!
Returns (within 30 days of receiving your item)
All returned and exchanged items must be unwashed, unworn and in the original condition in which you received them. If this is true for your stuff, then follow these instructions:
- Send an email to info@prima-materia with "Return: [Your original order #]" in the subject line.
- In the email, let us know what you are returning and what's not right with the product and include an image of the issue.
- Pack the items carefully and include a note with your name and the order number (just so we can reconcile it with the email!).
If your item was shipped from the US, please send it here:
11025 Westlake Drive
Charlotte, NC 28273
If your item was shipped from Europe, please send it here:
Starta 1, 2nd bldg., 3rd fl.
Riga, Latvia LV 1026
Exchanges (within 30 days of receiving your item)
If you prefer to exchange your item, feel free to simply order your new preferred item through the online store and then follow the above instructions for the item you wish to return. You will be charged for your new order and the refund will be issued for the item you return once we process your return.